Support Desk Update

CloudCheckr Technical Support will begin using Zendesk as the primary ticket management system on January 22nd, 2024. The adoption of Zendesk will help us provide an improved technical support experience while also streamlining support across the Spot product portfolio, including Spot Security and the upcoming Billing Engine and Cost Intelligence products. 

All technical support tickets that were opened prior to January 22nd will continue to be updated and managed in our legacy ticketing system (Jira Service Desk). All new tickets created on or after January 22nd will be opened and managed in Zendesk. All users will continue to contact our technical support team as usual:

1. Click on Contact Support from the Success Center
2. Send an email to support@cloudcheckr.com
3. Call our support directly at +1 (585) 397-3200, Monday – Friday, 8 AM to 9 PM Eastern Time
   (NOTE: this is a new phone number as of Jan 1st, 2024)

For those tickets created on January 22nd and beyond, CloudCheckr Technical Support responses will come from support@cloudcheckrspot.zendesk.com. Please be sure to add this email to your approved senders list.

Please send a message to support@cloudcheckr.com if you have any questions or feedback.

Improvements

• Improved performance on both Billing Collector and Historic Collector cost ingestion jobs.

Bug Fixes

• Resolved an issue where the List of Reserved Instances (RI) report reported incorrect values in Total Instances Unused.
• Addressed an issue where Monthly Summary would sometimes redirect to account families page.