July 30th 2021 - Release Notes
Amazon Connect Split Into Three Services announcement
We have created two additional services to provide better visibility and control over costs associated with the Amazon Connect service. In addition to seeing Amazon Connect within your Service filters, you will now also see Amazon Contact Lens and Amazon Contact Center Telecommunications.
This update allows for greater granularity when reviewing usage and costs from Amazon Connect. And for those of you applying custom charges or discounts to these costs, you now have greater control over how those updates are applied.
Please note that if you did already have a custom charge applied to the Amazon Connect service, that same charge will automatically be applied to both Amazon Contact Lens and Amazon Contact Center Telecommunications costs. This will ensure no impact to your costs. You can de-select these new services from your custom charges if you so wish. However, we do advise that you review any Tag Mappings based on that service to ensure your tags are being mapped appropriately.
- Addressed an issue where the Alert Results page was displaying tags in the incorrect fields. fix