Amazon Connect Split Into Three Services announcement 

We have created two additional services to provide better visibility and control over costs associated with the Amazon Connect service.  In addition to seeing Amazon Connect within your Service filters, you will now also see Amazon Contact Lens and Amazon Contact Center Telecommunications.  

This update allows for greater granularity when reviewing usage and costs from Amazon Connect.  And for those of you applying custom charges or discounts to these costs, you now have greater control over how those updates are applied. 

Please note that if you did already have a custom charge applied to the Amazon Connect service, that same charge will automatically be applied to both Amazon Contact Lens and Amazon Contact Center Telecommunications costs.  This will ensure no impact to your costs.  You can de-select these new services from your custom charges if you so wish.  However, we do advise that you review any Tag Mappings based on that service to ensure your tags are being mapped appropriately.

Bug Fix

• Addressed an issue where the Alert Results page was displaying tags in the incorrect fields. fix 

RELEASE NOTES 

Create unique Dashboards for yourself, your team, or customers!

CMx Admin users now have the ability to create Custom Dashboards. 

These Dashboards can be personalized with visualizations and data tailored to the needs of specific customers or business units. 

• Create and manage metrics across your entire business with a consistent dashboard solution for each department or team.
• Build unique dashboards for each of your customers to elevate the services you are providing to them.

Custom Dashboards can be made visible to all accounts or restricted to a subset of accounts/account groups as desired.

Please note that Non-Admin users can view Custom Dashboards made available to them by CMx Admins, but cannot edit the data or visualizations shown.

Check out the docs

Bug Fixes and Improvements FIX 

• Improved load times on the AWS Historic Monthly Billing Summary report IMPROVEMENT
• Improved messaging when required data is not available to build Savings Plans Analytics report charts IMPROVEMENT 
• Under certain circumstances, the AWS Security Permissions page would fail to load FIX 
• Some Tag Mapping CSV uploads were failing to save FIX